Thank you for shopping with Moonlife Market. This Shipping Policy explains how and when your orders are delivered, including our terms regarding shipping fees and delays.
We are pleased to offer free delivery across Somalia for all orders with a total value of $1000 or more. This applies to both individual and bulk orders delivered within the country.
For orders below $1000, the customer is responsible for all shipping and delivery charges. These fees vary depending on your location and the size or weight of the package. Shipping costs will be clearly communicated before order confirmation.
Most deliveries within Somalia are completed within 3–7 business days, depending on your location and the availability of cargo services.
You will receive a tracking number or delivery update once your order has been dispatched.
While we strive to ensure prompt and reliable delivery, Moonlife Market is not responsible for delays caused by third-party cargo companies, customs processes, or other factors outside our control.
We work closely with trusted delivery partners, but once the item is handed over to them, any delays or mishandling are the responsibility of the courier company.
If your package arrives damaged or goes missing, please report it to us within 48 hours of receipt or expected delivery. We will work with the courier to investigate the issue, but please note that Moonlife Market cannot guarantee compensation for losses caused by external courier services.
For any shipping-related inquiries, assistance with tracking, or to confirm your delivery status, please contact our customer support team:
📧 [support@moonlifemarket.com]
📞 [+252617396228]
We appreciate your trust in Moonlife Market and remain committed to delivering your orders quickly and safely.
