At Moonlife Market, we aim to ensure customer satisfaction with every product. This Refund Policy outlines the terms and conditions under which refunds, returns, or exchanges may be issued.

1. Eligibility for Refunds

A refund may be issued under the following conditions:

• The product received is damaged, defective, or incorrect.

• The item does not match the product description on our platform.

• The return request is made within 3 days of receiving the item.

• The product is unused and in its original packaging, along with proof of purchase.

2. Non-Refundable Items

The following are not eligible for refunds:

• Products damaged due to misuse, negligence, or unauthorized handling

• Items returned after the 3-day window

• Digital products or services (e.g., training access)

• Items purchased through promotions or at discounted rates (unless defective)

3. Return Process

To request a refund:

1. Contact our customer support team via email or phone within 3 days of receiving the product.

2. Provide clear photos/videos showing the issue.

3. Our team will assess your request and, if approved, provide return instructions.

Please note: Customers are responsible for return shipping costs unless the return is due to a confirmed product defect or error by Moonlife Market.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days, and the amount will be credited back to your original payment method or wallet balance.

5. Exchange Policy

If a replacement is preferred instead of a refund (subject to availability), we will send a new item once the original is returned and inspected.

6. No Refunds on MLM Earnings or Membership Fees

Refunds are not provided for:

• Referral commissions or network bonuses already paid out

• Membership or registration fees

• Business losses due to sales performance or personal marketing efforts

7. Contact Us

If you have questions or need help with a return or refund, please contact us:

📧  [support@moonlifemarket.com]

📞 [+252617396228]

We appreciate your trust and support. Moonlife Market is committed to delivering high-quality products and a smooth shopping experience.